Unable to access data whilst in Gran Canaria

legend68 · ‎16-10-2021

Hello

I'm on PAYG tariff, I've got credit on my phone, yet I'm unable to access any data on phone, when I try to use it, all I get is currently offline, I'm able to send and receive text and the phone has switched to Movistar, is there a setting I should be changing on my phone?

Cleoriff · ‎16-10-2021

Hi @legend68

Movistar is the correct network for Gran Canaria.

If you have an iPhone, change the APN to "mobile.o2.co.uk"

If all that fails, then call O2 and ask them to remove the data bar on your account.

All numbers in this account Guide: How to find help & contact O2

Veritas Numquam Perit

MI5 · ‎16-10-2021

@legend68

Have you got data roaming enabled in settings?

iPhone apn should be "payandgo.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-10-2021

Of course it should. Totally missed that the op was pay as you go. Duh Me!! 😂

Veritas Numquam Perit

O2

Unable to access data whilst in Gran Canaria

CLASSIC PAY AS YOU GO REQUEST

O2 travel

02 Travel

Transferred my number

O2 classic pay as you go