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Unable to access data whilst in Gran Canaria

legend68
Level 1: Joiner
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Hello

I'm on PAYG tariff, I've got credit on my phone, yet I'm unable to access any data on phone, when I try to use it, all I get is currently offline, I'm able to send and receive text and the phone has switched to Movistar, is there a setting I should be changing on my phone?

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Cleoriff
Level 94: Supreme
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Hi @legend68 

Movistar is the correct network for Gran Canaria.

If you have an iPhone, change the APN to "mobile.o2.co.uk"

If all that fails, then call O2 and ask them to remove the data bar on your account.

All numbers in this account Guide: How to find help & contact O2 

*The Game Is On*

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MI5
Level 94: Supreme
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@legend68 

Have you got data roaming enabled in settings?

iPhone apn should be "payandgo.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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Of course it should. Totally missed that the op was pay as you go. Duh Me!! 😂

*The Game Is On*

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