Ublock my Mobile Phone

[Anonymous]

I lost my Mobile Phone yesterday and called o2 to have the phone blocked.  I have a previous o2 sim card with another phone of the same make as the one I lost but the only way I can have my Mobile unblocked is to take it to an o2 store.  Is there and easier way to have my Mobile Phone unblocked online?

[jonsie]

You can try live chat but the best option is calling customer service
http://www.o2.co.uk/contactus

[Cleoriff]

@AnonymousIf O2 blocked/ barred the phone as you reported it lost, then only they can lift the bar on it.

Have you since found the phone you lost then? (as you are talking about getting it unblocked)

Is your other phone and sim still working? To be honest I'm not sure which phone you are trying to get unblocked?....

[MI5]

Your old Phone won’t be blocked.
You need a new sim from o2 to replace your lost one which will then need to have the account block lifted by customer service http://www.o2.co.uk/contactus

[MercedesS]

Hello @Anonymous

As they said, when handset or SIM card is reported as lost or stolen, the current Fraud & Security processes are really strict. That is why you have to:

• call O2 and order new SIM card which can only be sent to the billing address registered on the account  and once received they would need to call back to activate it  or
• pop in to O2 store with photo I.D. and ask for new SIM and SIM swap as only O2 Store can activate a replacement SIM for blocked accounts. 

Please let us know if there’s anything else we can do!

Thanks a lot @jonsie, @MI5 and @Cleoriff for the help!