on 24-02-2021 16:39
I have registered withe O2 today but its showing the type of phone I use as Nokia That phone is only a stand by. MY CURRENT PHONE IS Apple 6 could you please change my details in the register block
24-02-2021 16:46 - edited 24-02-2021 16:46
24-02-2021 16:46 - edited 24-02-2021 16:46
It won't have any adverse effect on your account but if you want it changing
You need to call O2. All numbers in this guide
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
on 24-02-2021 20:48
on 24-02-2021 20:48
@jmleeming83 Hi, If you haven't already sorted this out you can remove your Nokia phone by: MY O2 > Manage my details > Remove this device. It will then be replaced by your new Apple phone.