Transferring credit
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on 27-09-2021 18:12
I set up 2 x Pay as you Go classic sims for my parents a couple of years ago. My Dad no longer has the ability to use a mobile and I wanted to transfer the credit to my mum's SIM. A call to customer services resulted in them saying that they no longer do this- transfer credit to another number, both sims are in my name. Anyone else had recent experience?
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27-09-2021 18:30 - edited 27-09-2021 18:34
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27-09-2021 18:30 - edited 27-09-2021 18:34
@Mel12 I think whoever you spoke to at O2 is telling you porkies. See this guide. If it doesn't help, try calling customer service again.
Migration & porting into O2 - O2 Community
If nothing works, perhaps @O2Emma can advise you.
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on 27-09-2021 18:46
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on 27-09-2021 18:46
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on 27-09-2021 18:47
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on 27-09-2021 20:57
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on 27-09-2021 20:57
thank you I have sent a PM to Emma