Transferring credit

[Mel12]

I set up 2 x Pay as you Go classic sims for my parents a couple of years ago. My Dad no longer has the ability to use a mobile and I wanted to transfer the credit to my mum's SIM. A call to customer services resulted in them saying that they no longer do this- transfer credit to another number, both sims are in my name. Anyone else had recent experience?

[Bambino]

@Mel12 I think whoever you spoke to at O2 is telling you porkies. See this guide. If it doesn't help, try calling customer service again.

Migration & porting into O2 - O2 Community

If nothing works, perhaps @O2Emma can advise you.

[O2Emma]

Hi @Bambino you making me work tonight 😀 I will pick this up thanks.

[O2Emma]

Hi @Mel12 I will need to send you a private message to look into it .

[Mel12]

thank you I have sent a PM to Emma