Solved: Tariff Changing

BE_1990 · ‎28-09-2021

Hello,

Yesterday I have changed my tariff to 20£ Data Big Bundle and loaded 20£ by my debit card.

Then system took £10 automatically for 10 data Big Bundle tariff and send message to me: Your balance is 10£ and you need to load more £10 for activate your tariff. But I already spent 20£.. Please change my tariff with 20£ Big Bundle.

Thank you, kind regards.

MI5 · ‎28-09-2021

@BE_1990

You need to call 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-09-2021

@BE_1990

You need to call 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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