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Tariff Changing

BE_1990
Level 1: Joiner
  • 1 Posts
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Registered:

Hello,

 

Yesterday I have changed my tariff to 20£ Data Big Bundle and loaded 20£ by my debit card.

Then system took £10 automatically for 10 data Big Bundle tariff and send message to me: Your balance is 10£ and you need to load more £10 for activate your tariff. But I already spent 20£.. Please change my tariff with 20£ Big Bundle.

 

Thank you, kind regards.

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MI5
Level 94: Supreme
  • 120718 Posts
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Registered:

@BE_1990 

You need to call 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120718 Posts
  • 605 Topics
  • 18184 Solutions
Registered:

@BE_1990 

You need to call 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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