Solved: Topped up

Kath2 · ‎01-10-2021

Topped up my dads phone with £20 and he only got £10 credit any no why

MI5 · ‎01-10-2021

If he is on a £10 big bundle, £10 would have been taken to renew the allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎01-10-2021

@Kath2

If he is on a £10 big bundle, £10 would have been taken to renew the allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Topped up

iPhone on pay and go - use in USA

Has the real PAYG disappeared from O2?

£5 free credit

Roam in Europe

Lost Phone