Re: Topped up £10 and £0 credit on my account

Alex5 · ‎10-04-2020

Topped up £10 and £0 credit on my account.

How can i get my money back or change it to a bolt on?

Phoned 02 customer service but couldnt get through because of the current situation

jonsie · ‎10-04-2020

You should already be on a big bundle

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Guide: Coronavirus Community Help and Support

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎10-04-2020

@Alex5

It will have automatically started your allowances.

Check in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Alex5 · ‎10-04-2020

I want to make a complaint, i need to speak to customer service. I want a refund.

Same thing happened to my top up last month.

jonsie · ‎10-04-2020

What tariff are you on @Alex5

https://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Alex5 · ‎10-04-2020

i want my money back, can customer service ring me please

MI5 · ‎10-04-2020

No they can't. Answer the questions we are asking you and we'll try to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Topped up £10 and £0 credit on my account

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