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Topped up £10 and £0 credit on my account

Alex5
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‎10-04-2020 13:19 - edited ‎10-04-2020 13:22

‎10-04-2020 13:19 - edited ‎10-04-2020 13:22

Topped up £10 and £0 credit on my account.

 

How can i get my money back or change it to a bolt on?

 

Phoned 02 customer service but couldnt get through because of the current situation

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jonsie
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on ‎10-04-2020 13:22

on ‎10-04-2020 13:22

You should already be on a big bundle

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Guide: Coronavirus Community Help and Support 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎10-04-2020 13:22

on ‎10-04-2020 13:22

@Alex5 

It will have automatically started your allowances.

Check in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Alex5
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‎10-04-2020 13:29 - edited ‎10-04-2020 13:32

‎10-04-2020 13:29 - edited ‎10-04-2020 13:32

I want to make a complaint, i need to speak to customer service. I want a refund.

 

Same thing happened to my top up last month.

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jonsie
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on ‎10-04-2020 13:34

on ‎10-04-2020 13:34

What tariff are you on @Alex5 

https://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Alex5
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‎10-04-2020 13:44 - edited ‎10-04-2020 13:44

‎10-04-2020 13:44 - edited ‎10-04-2020 13:44

i want my money back, can customer service ring me please

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MI5
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on ‎10-04-2020 14:36

on ‎10-04-2020 14:36

No they can't. Answer the questions we are asking you and we'll try to help.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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