Top up disappeared

[GrantC]

I topped up on Thursday ready for my bolt on and £5 has mysteriously disappeared. I have not used my phone in this period except for sending texts.

[pgn · Accepted solution]

Hi, @GrantC - We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. Good luck!

[GrantC]

Thanks. I have sent a message on instagram