Top up Bolt on

[Barry1867]

Hello Community, why can I not top up my Big Bundle 15? Can't do it by phone as it says I don't have enough credit .. when I have more than enough credit to cover it? Can't do it via My O2 and can't get hold of a on line Guru to help? Struggling. Many thanks in advance, Barry

[MI5]

@Barry1867 

All ways to top up here Guide How to Top Up (PAYG) 

[Barry1867]

Thank you for your response @MI5 - I can top up no problem - just can't add Bolt on 😞 

[MI5]

@Barry1867 

Not following you, sorry.

If you can top up, your bundle will start automatically on your anniversay date provided you have sufficient credit?

[Barry1867]

Hi @MI5  - thanks again for your response. My anniversary date finished yesterday, so I topped uo today (£20) - now it saying I don't have enough credit? (for £15 bundle)?? So confused - been trying for nearly 3 hours 😞

[MI5]

@Barry1867 

Have you checked the £20 is showing as credit on your account?

[Barry1867]

Yep - it tells me I have £22.31 credit when I have tried to ring and tells me I have the same credit on My O2? Thank you for your help

[MI5]

@Barry1867 

Must be one of the many system issues O2 are suffering at the moment.

All I can suggest is that you try again later.

[jonsie]

Hopefully it will update at midnight...