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Top Up big bundle pay as you go

Megan_selt07
Level 1: Joiner
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Hi so I brought a £10 big bundle sim in store and received a text today to say I only had 250mb left so I called 4444 and added £10 on. Received the text to say it was successful however now I am texted to check my balance it is still at 250mb and saying I have it until October to use? What do I do 

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MI5
Level 94: Supreme
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@Megan_selt07 

Your data will not refresh until your anniversary date.

Your data use will be taken from the £10 credit you have added or call 4445 to start a new bundle early.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120736 Posts
  • 605 Topics
  • 18201 Solutions
Registered:

@Megan_selt07 

Your data will not refresh until your anniversary date.

Your data use will be taken from the £10 credit you have added or call 4445 to start a new bundle early.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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