Solved: Sim swap

Js11 · ‎21-09-2021

I'm trying to swap my sim and going out of my mind, it's a replacement sim, I can't text swap due to no network and when doing it through manage account swap sim it says that they txt me it won't let me enter my O2 details???......

Cleoriff · ‎21-09-2021

@Js11

Then you need to call O2 or pop instore if one close by.

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

View solution in original post

MI5 · ‎21-09-2021

@Js11

You need to send the first text from your old sim

Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Js11 · ‎21-09-2021

It's a replacement sim for a lost phone...... So I can't send it anymore suggestions... Thanks though

Cleoriff · ‎21-09-2021

@Js11

Then you need to call O2 or pop instore if one close by.

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

Bambino · ‎21-09-2021

@Js11 If you call into an O2 store make sure to bring identification with you.

I DO NOT WORK FOR O2

MI5 · ‎21-09-2021

@Js11 wrote:
It's a replacement sim for a lost phone...... So I can't send it anymore suggestions... Thanks though

Vital missing info from your first post there @Js11

Calling O2 from a landline is your only option as bars will need lifting from your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Sim swap

Data Usage

5G on pay as you go

Sim post ordered

Money back

2g 3g switch off