Re: Top-Up Refund

CarolineD · ‎15-04-2020

Hi,

Is it possible to get a refund on a payg top up? I bought a PAYG SIM with £10 that worked for 3 hours. I added a £20 top up that was never used. Can I get a refund? If so, how? Thank you!

MI5 · ‎15-04-2020

@CarolineD

You'll need to call customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

CarolineD · ‎15-04-2020

OK thank you. The phone lines are saying urgent calls only so I thought I'd dry online. I'll try phoning again. Thanks!

MI5 · ‎15-04-2020

We can't access accounts here, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.