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O2 Social Media Team
Posts: 1,091
Registered: ‎27-11-2013

My O2 Pay As You Go Update

Hey everyone,

The My O2 team have a brand new update available that focuses on our Pay As You Go customers that adds some brand new features and functionality to the app, including the ability to top-up, add a payment card, move tariffs, and more. If you want to cut straight to the chase, then download the latest version of the app here.

my-o2-update-promo-m-short-574x2-dark-120718.jpg

So, what’s new? Let us fill you in:

  • Forget topping up by calling 4444 or buying a voucher – you can now top-up directly from within the My O2 app itself, 24/7
  • Make future top-ups even quicker and smoother by adding a payment card
  • Add and remove a variety of available bolt-ons directly within the My O2 app
  • Want to change your tariff or move to a higher/lower data allowance for a particular month? You can now do that directly within the My O2 app

We expect most of our customers will be interested in the new top-up functionality. The option to top-up by calling 4444 is still available for those who want it, but the My O2 app will provide you with a far better experience. Please feel free to give it a go and let us know your thoughts – we’re sure you’ll love it.

If you’re an existing My O2 app user, you’ll already know how great it is – and with these new features and functionalities, we’re sure you’re going to love it even more.

If you’ve not yet installed and used the My O2 app, we’re offering a £5 incentive to new users who install and use it, which will be added directly to your Pay As You Go balance within 5 working days. Terms and Conditions apply.

What do you think of these new features? Let us know below what you think of the new update, and if there’s anything else you’d love to see in the future.

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Posts: 62,922
Topics: 649
Registered: ‎14-01-2013

Re: My O2 Pay As You Go Update

Thanks for the update @Chris_K

I have already updated the PAYG Top up guidelines for the community index.

However we did have someone who posted last week that they couldn't top up via the app. It was their first top up so I had to refer them back to the tried and trusted method for first top ups. ie use a voucher. 

*The Game Is On*


Posts: 63,698
Topics: 530
Solutions: 3,309
Registered: ‎04-01-2009

Re: My O2 Pay As You Go Update

Some long needed improvements there. Brilliant for P&G customers smiling

Level 1: Joiner
Posts: 3
Registered: ‎07-12-2018

Re: My O2 Pay As You Go Update

I am going to find a new network this is a joke I was happy with O2 till yesterday I lost a good job my husband missed a important phone call missed my brother headstone getting put up because your network crashed
Posts: 63,698
Topics: 530
Solutions: 3,309
Registered: ‎04-01-2009

Re: My O2 Pay As You Go Update

It's unfortunate and these things happen at the most inconvenient times.

Level 1: Joiner
Posts: 4
Registered: ‎07-12-2018

Re: My O2 Pay As You Go Update

Tried, installed it. Cannot top up. Cannot change tariff!! Useless!!
Posts: 62,922
Topics: 649
Registered: ‎14-01-2013

Re: My O2 Pay As You Go Update


@Richie wrote:
Tried, installed it. Cannot top up. Cannot change tariff!! Useless!!

So you probably need to activate it https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

*The Game Is On*


Posts: 83,951
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: My O2 Pay As You Go Update


@Richie wrote:
Tried, installed it. Cannot top up. Cannot change tariff!! Useless!!

Buy a voucher for your first top up and then you will find registering for MyO2 easier.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 14
Registered: ‎18-12-2018

Re: My O2 Pay As You Go Update

It would be good if people that have the family Boult on on pay and go to be able to change or remove numbers by using the my o2 app.
Ank
Level 1: Joiner
Posts: 5
Registered: ‎05-08-2016

Re: My O2 Pay As You Go Update

Why does the first top up need a voucher? You buy a voucher with a credit card and then do future tops ups with a credit card....Cut the voucher out of the process. Who does it help anyway.