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Top-Up Refund

CarolineD
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Hi,

 

Is it possible to get a refund on a payg top up? I bought a PAYG SIM with £10 that worked for 3 hours. I added a £20 top up that was never used. Can I get a refund? If so, how? Thank you!

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MI5
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@CarolineD 

You'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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CarolineD
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OK thank you. The phone lines are saying urgent calls only so I thought I'd dry online. I'll try phoning again. Thanks!

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MI5
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We can't access accounts here, sorry.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TallTrees
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Hi @CarolineD 

 

If you are going to call customer services call early in the morning 08.00am you may be successful then.

Best wishes TallTrees



HAPPINESS IS BEE SHAPED

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CarolineD
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Thanks. Might do that. 18 mins so far and counting!

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jonsie
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You can't get refunds on Pay and Go credit

A case of, use it or lose it I'm afraid.

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CarolineD
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As confirmed by customer services just now! 

 

Thanks for all your help.

 

Stay safe xx

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jonsie
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