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TOP UP NEW PHONE

lizzie4
Level 1: Joiner
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‎24-07-2024 20:34

‎24-07-2024 20:34

I am trying to top up it won't accept my bank card

 

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lizzie4
Level 1: Joiner
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‎24-07-2024 20:36

‎24-07-2024 20:36

Or any bank card I try I am not sure why

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MI5
Level 94: Supreme
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‎24-07-2024 20:43

‎24-07-2024 20:43

@lizzie4 

You need a voucher the first time. 

Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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‎24-07-2024 20:43 - edited ‎24-07-2024 20:44

‎24-07-2024 20:43 - edited ‎24-07-2024 20:44

You may be better if getting a voucher at a corner shop with the PayPoint logo for your very first top-up, @lizzie4 -

1000022773.jpg

- as explained in this guide for PAYG: Guide How to Top Up (PAYG) 

Good luck!

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