This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

TOP UP NEW PHONE

lizzie4
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎24-07-2024 20:34

on ‎24-07-2024 20:34

I am trying to top up it won't accept my bank card

 

Message 1 of 4
301 Views
0 Kudos
3 REPLIES 3

lizzie4
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎24-07-2024 20:36

on ‎24-07-2024 20:36

Or any bank card I try I am not sure why

Message 2 of 4
298 Views
0 Kudos

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎24-07-2024 20:43

on ‎24-07-2024 20:43

@lizzie4 

You need a voucher the first time. 

Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
296 Views
0 Kudos

pgn
Level 77: Grand Master
In response to lizzie4
  • 39633 Posts
  • 244 Topics
  • 1797 Solutions
Registered:

‎24-07-2024 20:43 - edited ‎24-07-2024 20:44

‎24-07-2024 20:43 - edited ‎24-07-2024 20:44

You may be better if getting a voucher at a corner shop with the PayPoint logo for your very first top-up, @lizzie4 -

1000022773.jpg

- as explained in this guide for PAYG: Guide How to Top Up (PAYG) 

Good luck!

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


Message 4 of 4
296 Views
0 Kudos
Top Kudoed Authors
View All
Top