cancel
Showing results for 
Search instead for 
Did you mean: 

My order was cancelled without notice

Jigsawe24
Level 1: Joiner
  • 18 Posts
  • 6 Topics
  • 0 Solutions
Registered:

I ordered a couple phone cases over a month ago and only just saw it was cancelled. When i ordered it, it said it would take 3-4 weeks to arrive so i didn't think of checking till now. I received no email or text so say it was cancelled either.

Message 1 of 6
159 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151320 Posts
  • 648 Topics
  • 28829 Solutions
Registered:

@Jigsawe24 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 6
157 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 151320 Posts
  • 648 Topics
  • 28829 Solutions
Registered:

@Jigsawe24 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
158 Views

Jigsawe24
Level 1: Joiner
  • 18 Posts
  • 6 Topics
  • 0 Solutions
Registered:

I tried speaking to them via chat and they haven't been very helpful. The cases i bought apparently aren't in stock online but are in some stores nearby, but the prices have doubled. Is it worth asking to get the items for the same price as what i ordered them for?

Message 3 of 6
107 Views

MI5
Level 94: Supreme
  • 151320 Posts
  • 648 Topics
  • 28829 Solutions
Registered:

No harm in trying @Jigsawe24 

What's the worst that can happen.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
96 Views

Jigsawe24
Level 1: Joiner
  • 18 Posts
  • 6 Topics
  • 0 Solutions
Registered:

Thanks! Wasn't sure if it was against some policy but yep i'll try!

Message 5 of 6
95 Views

MI5
Level 94: Supreme
  • 151320 Posts
  • 648 Topics
  • 28829 Solutions
Registered:

Good luck 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
91 Views