Sim swap

[Js11]

I'm trying to swap my sim and going out of my mind, it's a replacement sim, I can't text swap due to no network and when doing it through manage account swap sim it says that they txt me it won't let me enter my O2 details???...... 

[MI5]

@Js11 

You need to send the first text from your old sim 

Guide: Sim Swap: a mini guide 2017 update 

[Js11]

It's a replacement sim for a lost phone...... So I can't send it anymore suggestions... Thanks though 

[Cleoriff · Accepted solution]

@Js11 

Then you need to call O2 or pop instore if one close by.

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

[Bambino]

@Js11 If you call into an O2 store make sure to bring identification with you.

[MI5]

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@Js11 wrote:

It's a replacement sim for a lost phone...... So I can't send it anymore suggestions... Thanks though 

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Vital missing info from your first post there @Js11 

Calling O2 from a landline is your only option as bars will need lifting from your account.