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Sim not working

fizzydon
Level 1: Joiner
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on ‎30-03-2020 23:18

on ‎30-03-2020 23:18

Hello, my sim is not working and if i try to make calls it says my call is restrickted and I want to know why.

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gmarkj
Level 66: Unequalled
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on ‎30-03-2020 23:22

on ‎30-03-2020 23:22

Sounds like either your credit has run out, or you are trying to call a number outside of your allowance, or your bill is overdue.
Are you on pay as you go or pay monthly?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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jonsie
Level 94: Supreme
In response to gmarkj
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on ‎31-03-2020 00:09

on ‎31-03-2020 00:09

You need to contact customer service in the morning either by landline or by borrowing a phone

You can call customer service for free on 0800 032 1402 using Skype. The Skype app is also free to download. Best time to try to get through is 8 am.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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