Sim expiry

[Bamboccio]

Hello,

I have a spare sim which I do not use regularly. How do I find out when the sim is set to expire so that I have to charge it before?

thanks!

[MI5 · Accepted solution]

@Bamboccio 

You need to make a call at least once every 6 months.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Bamboccio]

Thank you!

[Bamboccio]

I changed the tariff to be 20 Big Bundle from the £5 text and voice so that I could top up £10 and not have the money taken by any bundle.

Annoyingly after changing the tariff I topped and the old bundle kicked in and £5 were taken off the balance.

Can I have it rolled back? 

Thanks!

[MI5]

You'll need to call 4445 for account changes @Bamboccio 

[Bamboccio]

thanks

[Bamboccio]

I have contacted them and explained but somehow they gave back £3 instead of £5. No idea why. Can anyone guess? Was I charged for the call to 4445?

thanks!

[MI5]

The call to 4445 is free.

Call again and ask for the other £3 to be returned.

[Bamboccio]

On the phone with them and I have been waiting for 20 minutes so far.

[Bamboccio]

Done - all good.

Many thanks!

Simone