SIM not provisioned

[Argentum]

I just asked to swap my SIM to a nano, and the customer support guy said I should receive my SIM card within 3 to 5 working days, but the issue is my current SIM is no longer working and says SIM not provisioned....how can they turn off my current SIM before my new one even arrives?

[MI5]

@Argentum 

They always do, but you probably didn't need a new sim unless yours was very old.

You'll need to contact O2 to try to reconnect your old sim or wait for the new one.

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[Enlli]

I'm afraid this is the crackpot way O2 roll these days. Nothing to be done now till the new SIM arrives.

[Argentum]

I have contacted CS and they say everything is working properly.... Clearly not...this process is daft..I had an old std SIM and needed a new nano SIM for new phone...might as well get a new SIM from a new provider... it'll be easier...

[Argentum]

Well, they might have just lost me as a customer.. such a idiotic process...

[pgn]

Guide: Cancelling Your Contract may help, @Argentum - so long, good luck with the new outfit.

[Argentum]

I'm not on contract, but PAYG, so easy...no need to cancel..just won't top up ...