Roaming

[Lina1]

Hi, roaming has been turned off for my mobile as I've been getting a lot of calls. I cannot contact  the number they provided in the text message, can't call customer support, nor get any help from their online support as it's a Pay As You Go number. I'm abroad so I can't go to the store for support. Any ideas on what should I do?

[Lina1]

I am receiving a lot of calls, hardly make any. I tried to call them via skype but when asked to write my mobile phone number via the dial pad I get redirected to top up services.

[Enlli]

Then try the Social Media Route 

Message O2 on
(https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

As an aside, how long have you been roaming? There is a 63 days in any 4 months fair usage policy 

[Lina1]

The number has been out of UK for about 3years now.

[Enlli]

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@Lina1 wrote:

The number has been out of UK for about 3years now.

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I can see where O2 are coming from. UK SIMs are not intended for long term stays abroad (all networks are the same on this) 

You Will have to contact them on this.