Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 67649 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 35239 Views
  • 19 replies
  • 2 kudos

Resolved! Moving to rolling plan from big bundle - payment

I've just signed up 2 weeks ago, bought a £15 big bundle sim but it's too much data and i hate the "bundle call" message. want to change to £10 rolling plan. I see I need a debit card to do it , not a problem. However I have £20 credit on this sim. C...

Sara9 by Level 1: Joiner
  • 1386 Views
  • 1 replies
  • 0 kudos

Resolved! I can't see my bill

I tried to find my bill on my O2 app, I also wen to O2 store and they said I don't have bills unless I am on contract? But how is it possible, I also asked other people and they have O2 email the bills every time they pay phone bills. I only have ema...

Jin2 by Level 1: Joiner
  • 642 Views
  • 1 replies
  • 0 kudos

Resolved! Auto top up payments

Morning, i have had auto top up payments set up on my account for a while without any issue. Money is taken directly from my visa. This month i received messages on 5/11 and 11/11 to say payment had been taken, then today 15/11 i received a message t...

Justine3 by Level 1: Joiner
  • 741 Views
  • 1 replies
  • 0 kudos

Resolved! Topped up credit

Hi there, I added £10 top up to my credit which should of put me on £15 overall, and now it says I have £3 credit, what is going on. Thanks

Lazoogle by Level 1: Joiner
  • 908 Views
  • 1 replies
  • 0 kudos

Phone seems to be blocking important calls

I'm having trouble receiving calls but my phone doesn't seem to have call blocking so I don't know why. It's been weird for a while, some calls are fine like from friends and family, but others (like the dwp and GP practice - so like important) almos...

Resolved! Sim card not delivered

I have ordered a pay as you go sim card twice and nothing, no one responds to help and I just keep going round in circles getting no where, does this mean I am not valued by 02

Jnn by Level 1: Joiner
  • 1485 Views
  • 3 replies
  • 0 kudos

Resolved! inactive number

hi im not sure if able to help my old number is inactive and is attached to my old google account im not sure how old the number is can it be fixed or put on a sim [Mod edit: Please do not share personal details as your posts are visible to the publi...

rab2306 by Level 1: Joiner
  • 1004 Views
  • 2 replies
  • 0 kudos