Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! FREE10 offer

I ordered my new sim and have had it in my phone for 2 days now and on the slip that it came in, it says i can get £10 credit for free by texting a number, yet whenever i text it, it tells me the offer isn't for me. Is this false advertising?

Resolved! help!

basically on friday i changed my tariff to £5 bundle, then regretted it but the change didn’t show up on the O2 app so i disregarded ans topped up £10 and usual. i received my £10 bundle and was able to use my data etc for the rest of friday night. n...

Resolved! Outgoing calls barred

I am currently overseas, I haven't topped up for a while but still got some balance in my account. Have not used phone for sometime and when tried to make a local call it could go through and got this message "outgoing calls barred" could not get in ...

Resolved! Account

Any body on here had there phones restricted for 7 days with no reason. No answer from 02 ring them at least 3 times a day takes average 2 hours phone fits put back om 15 minutes later restricted againTold would have email and call back from them not...

Resolved! Classic Pay as you go plan

Hi there. I want to get the easiest deal with O2. But I can't see any clear hints to understand and I can't speak/chat to them in real... I need the lowest credit possible. I don't want to top up monthly. I only want to keep my number with enough cre...

Resolved! Calling 155 from abroad

Hi,Two quick questions, please:-1> Is it free to call 155 from abroad?2> I read somewhere that in some countries one has to add some characters to the number for it to work, like * and so on. I couldn't find the O2 page I read that information on. An...

Resolved! no MMS on Unlimited texts?

Hello I have an o2 PAYG sim card, I pay £10 every month for unlimited texts, unlimited calls and 6B of DATA which rolls over every month it's not used (currently on 7GB) My mobile is an old Sony Xperia L1 (2017) 2GB RAM Quad-CoreI used to be able to ...