Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! FREE10 code not working

FREE10 code won't work, have done everything it's said to and still nothing. Also can't register for 02 rewards, can't find email address to contact o2 and can't get through to actual human

Resolved! Pay as you go sim

Hi basically it runs out on the 18th july however I’ve still got abit of data left what will happen to that because I can’t afford to pay for it this month.

Resolved! esim

Hi ,I wanted to set up esim on my Iphone. I called customer service. She did swap sim.Now my phone is not working. It's giving Invalid number.How can I revert back to normal. Thanks

Resolved! How do I swap phone number from one SIM card to another SIM card

How do I swap from one SIM card to another SIM card and keep my number

Resolved! help

hello. i topped up yesterday, £20 bundle and i’m getting messages from o2 that i’ve used all my data ?

Resolved! Big bundle

Can I buy a £10 big bundle with my PAYG credit (currently just over £10)?Some information seems to suggest you have to get a new SIM and need to add credit to that before the big bundle can commence.Thanks.

Outgoing calls time out after 5 mins

Visitor from Australia here. I have a local 02 sim, which I purchased in Oz before coming to the UK. I have a weird issue where any outgoing calls will time out after 5 minutes. No warning; I'm just cut off. We don't ever need to talk to anybody that...

Resolved! Top up

Hi it won’t let me top up mobile number [removed]

Resolved! PAC code issue processing request

I'm getting an error processing message when I'm requesting a pac code. It's suggesting I call 202 but the number is invalid.How can I get a pac code please?ThanksMarg

Resolved! Miss sold

Hi I'm not happy I got told that I had been accepted for a mobile phone now when i log on to my o2 it says sim only

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