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Fris
Level 1: Joiner
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on ‎04-06-2021 07:14

on ‎04-06-2021 07:14

I did the usual top-up got the text saying I've added to my bundle... then got an instant another text saying unfortunately unable to roll over bundle. Then did the top up again and now have the £10 bundle but no idea where the other £10 is as it's left my account but not on my bundle. Any chance I could get that back or at least on as credit? It's gone somewhere in O2.
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MI5
Level 94: Supreme
In response to madasaf1sh
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on ‎04-06-2021 08:37

on ‎04-06-2021 08:37

@Fris 

The first £10 renewed your bundle. 

The roll over message is with regard to roll over data which only applies if you renew on your anniversary date. 

The second top-up will be showing as credit on your account.

Also worth noting for the future that O2 will not refund PAYG top ups.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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madasaf1sh
Level 78: King of Kings
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on ‎04-06-2021 07:29

on ‎04-06-2021 07:29

@Fris

You will need to contact customer services on 4445 they open at 8am and they should be able to help.

Also check with your bank, as it may be a pending transaction, and might not be taken by o2.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
In response to madasaf1sh
  • 153066 Posts
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Registered:

on ‎04-06-2021 08:37

on ‎04-06-2021 08:37

@Fris 

The first £10 renewed your bundle. 

The roll over message is with regard to roll over data which only applies if you renew on your anniversary date. 

The second top-up will be showing as credit on your account.

Also worth noting for the future that O2 will not refund PAYG top ups.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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