Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 67666 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 35250 Views
  • 19 replies
  • 2 kudos

Resolved! Refunds

I did the usual top-up got the text saying I've added to my bundle... then got an instant another text saying unfortunately unable to roll over bundle. Then did the top up again and now have the £10 bundle but no idea where the other £10 is as it's l...

Fris by Level 1: Joiner
  • 792 Views
  • 2 replies
  • 0 kudos

International calls

Hello, i have recently got a new o2 SIM card but can't manage to receive international calls. Can you help me?

Kyle7 by Level 1: Joiner
  • 774 Views
  • 2 replies
  • 0 kudos

Resolved! New phone ordered

Ordered new phone of o2 website paid money upfront says pending on my bank no email sent from o2 or text about new phone and they have taken money out

Ff by Level 1: Joiner
  • 1081 Views
  • 4 replies
  • 0 kudos

Resolved! New sim help

Bought a new sim because I wanted to change my number. Put it in and went through the sim swap process. Got service and still has my old number as registered on my phone. Says it can take 24 hours for the sim swap to happen but thought when I got ser...

JordanH by Level 1: Joiner
  • 2060 Views
  • 7 replies
  • 0 kudos

Resolved! PAYG text messages cost tons every time - why?

Hello, I hope someone can help! I have an O2 SIM that I mostly use for incoming calls. Occasionally (maybe 1-2 times a week) I send a text message. Each time (for one message), I get about 5 notifications about deductions from my allowance - often up...

CC81 by Level 1: Joiner
  • 4366 Views
  • 12 replies
  • 0 kudos

Cancel Big bundle

How do I cancel a big bundle tarrif, and just pay normally when I need too, Thankyou

New 6 months rule on Classic PAYG

I understand that Classic PAYG terms and condtitions have changed, requiring me to topup or add a bolt on every six months. Is there any way for me to find out when I last topped up?I would prefer to be able to plan ahead to use up my credit before m...

Gingerlee by Level 1: Joiner
  • 5922 Views
  • 13 replies
  • 0 kudos

Resolved! Diverting calls

Hi I have come away with work and left my work mobile at home!!! Is there anyway I can have calls to my work mobile diverted to my personal mobile, they are different networks Thanks

Resolved! PAYG still exist?

I wanted a PAYG sim as I don't use my phone much. I wanted to pay for the calls and text I use. I was given a SIM that expires after a month. That isn't what I wanted. But I don't see classic PAYG being an option now. Is PAYG not an option for O2?

SteveM by Level 1: Joiner
  • 1632 Views
  • 4 replies
  • 0 kudos

Resolved! sim card

will a normal pay and go sim work properly in a 5g phone 

chris32 by Level 1: Joiner
  • 647 Views
  • 2 replies
  • 0 kudos