Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! PAC code

iPhone

Resolved! top up card will not work anymore

My top up card wont swipe anymore can i get a new one and how

Resolved! Top up early

If you top up two days before u are due to top up will the credit still be put on your phone

Resolved! Nokia TA-1024 Android V9

My Nokia phone reports NO SIMM or SIM ERROR and basically doesnt work as a phone. Can I transfer my balance to a new SIMM and if possible keep the same number?Thanks

PAYG Bills and charges

I have been investigating a £1.50 charge on a new PAYG account. I know that this is likely to have been an SMS. I went to MyO2 in an attempt to find a bill or list of charges but the only thing there is a balance. I have been going round in circles f...

Resolved! top up

Is anyone else struggling with credit card top up? I have used 3 cards and all refused, whereas OK on other sites??? It's a new sim, but it has registered OK and I can call the top up number, but I can't top up on the phone, app or website?

PAYG Sim

I don't understand the ongoing payment options for a PAYG Sim? Say I buy the £5 credit but don't use any calls, text or data during the month, do I still have to pay another £5 for the next month, and so on....? Phil

Resolved! Unlock Device Issues

Hello, I’m trying to unlock my device for use on another network. When I first tried I got an error message say they couldn’t unlock it as it hadn’t been used on o2. When I try and resubmit the request it doesn’t work as it says I’ve already complete...

Resolved! Not received my big bundle when I topped up

Topped up and never received my big bundle

Resolved! Calls/texts costing money despite unlimited calls and texts

I topped up my account early to renew a pay and go big bundle. My balance has reduced over the past couple of days and I now have to re-top up for the bundle renewal. I have an existing bundle that should have unlimited calls and texts and I don’t us...

O2

Forum Posts