Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎15-10-2018
Accepted Solution

Puk code

Brought a pay as you go sim card for the great phone number, and I want to do a sim swap, I have registered it,I want to do a sim swap so I can use the number on giffgaff, question is do I need to top the o2 sim to activate it? Because seems a waste because the balance won’t follow over to giffgaff? Also how do I get the puk code? Tia
Posts: 71,786
Topics: 677
Registered: ‎14-01-2013

Re: Puk code

[ Edited ]

Hi @Katherine

Yes you will have to top up the phone to activate it on the O2 network

Sim swap info here http://swapmysim.o2.co.uk/

How to get your PAC code here https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

*The Game Is On*


Posts: 87,692
Topics: 531
Solutions: 11,168
Registered: ‎04-04-2012

Re: Puk code

Just request your PAC then give it to giffgaff.
O2 have provided PAC's in the past without topping up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Posts: 69,928
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: Puk code

It would depend who you speak to O2 won't normally give a PAC for an inactive sim.