Proof of usage issues

[Rid]

As a pay to go customer, I have called in multiple times speaking with o2 customers since 19 September 2023 but they keep give one story to another. It has been more than 3 weeks and no one is able to help me and my insurance provider is give me headaches.

regards

Ridwan

[Suhi]

Do not buy o2. Taking too long to response for everything. I’ll put this in every social media I have 

[Dave-O2]

@Rid I'm sorry to see the struggle you're currently having trying to obtain proof of usage, I am going to follow up shortly with a PM to take a closer look.

Also, just to provide some clarity the correct path to follow for this is a Proof Of Usage Request.

I'm going to check out why if requested correctly, this hasn't been sent.

[pgn]

@Dave-O2  👍 

[Suhi]

it has been more than 3 weeks. I still don’t receive it. Customer service is lying about it. I spoke to one of your manager. He said he can get it for me in 3 to 5 working days. I didn’t. All lies. No more trust on O2

[Oxonian]

@Suhi 

Has your problem been resolved as yet ?

If it has not, you might wish to consider a complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

[Suhi]

No reply from complaint team either. Shame on you. 
you should close your company I think. 

[Enlli]

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@Suhi wrote:

No reply from complaint team either. Shame on you. 
you should close your company I think. 

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We are not O2 so no one will hear what you are saying.

Use Resolver 

https://www.resolver.co.uk/companies/o2-complaints

However, one of our members has tagged an O2 member of staff who will be on duty after the weekend

[pgn]

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@Suhi wrote:

No reply from complaint team either. Shame on you. 
you should close your company I think. 

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Did you get a reply in your Private Messages box here on the Community Forum from the Forum Manager, @Suhi? I think he said he was going to reach out to you to see if this standard transaction, that should take less than 24hours (for a PoU e-mailed to you) had been actioned yet?

If on Desktop or Laptop, messages are on the Envelope icon top-right; if on mobile, tap on your avatar image top-right, then down to Messages:

Do let us know here if you got anything. Good luck!

[Suhi]

I didn’t get any messages. Can you email me please 

[Oxonian]

@Suhi 

I think that @Enlli has suggested that you might hear something early this coming week.