Previous bill

[Oxa]

Hello everyone! I just changed my tarif to go back to Pay As You Go and I don't understand why the credit on my phone has fallen. I didn't use anything no messages no calls no data.... Where can I find the details of my credit using?
Cheers!
Oxa

[Cleoriff · Accepted solution]

@Oxa

It may be the £1.00 web daily charge. Turn mobile data off and just use Wifi. Other than that give customer services a call and ask them to check what's happened.  Call 4445.

Best of luck....

[Bambino]

@Oxa Were you given a new sim? Pay & Go sims are different to Pay Monthly.

[Oxa]

Thanks for your answer @Cleoriff
And no it was the same, they just changed the contract...

[Cleoriff]

@Oxa

Then you need to ring CS. If you were on a pay monthly contract you do need a different sim for PAYG.

https://www.o2.co.uk/contactus