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Oxa
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Hello everyone! I just changed my tarif to go back to Pay As You Go and I don't understand why the credit on my phone has fallen. I didn't use anything no messages no calls no data.... Where can I find the details of my credit using?
Cheers!
Oxa
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Cleoriff
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@Oxa

It may be the £1.00 web daily charge. Turn mobile data off and just use Wifi. Other than that give customer services a call and ask them to check what's happened.  Call 4445.

Best of luck....

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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@Oxa

It may be the £1.00 web daily charge. Turn mobile data off and just use Wifi. Other than that give customer services a call and ask them to check what's happened.  Call 4445.

Best of luck....

Veritas Numquam Perit

Girl in a jacket
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Bambino
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@Oxa Were you given a new sim? Pay & Go sims are different to Pay Monthly.

I DO NOT WORK FOR O2



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Oxa
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Thanks for your answer @Cleoriff
And no it was the same, they just changed the contract...
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Cleoriff
Level 94: Supreme
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@Oxa

Then you need to ring CS. If you were on a pay monthly contract you do need a different sim for PAYG.

https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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