on 04-02-2019 12:58
I haven't topped up my payg phones (2) for a while and I've found that when I went to top up, there is no network now available on either of them.
Anyone know if there's a way of getting them back on?
Solved! Go to Solution.
04-02-2019 13:10 - edited 04-02-2019 13:13
You may find the payg sims have become inactive if you haven't topped up for a while.
You could ring customer services and see if they can be activated. If not you may need new sims
Edited to add ...to keep your sim active
Account needs to be topped up at least every 999 days
At least once every 6 months customer needs to make a chargeable call or send a chargeable message
on 04-02-2019 13:11
@allassio It depends how long it's been since you last used your sims. You have to make a chargeable call or text once every six months and top up once every 999 days. If it's only been a short while outside six months, they might restore your numbers. If longer, the numbers may have been reallocated.
on 05-02-2019 10:25
Good morning @allassio, and welcome to the forum Did you find the information above useful? Please let us know how you get on with this, and if you have any further questions!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?