Loss of payg network?

[allassio]

I haven't topped up my payg phones (2) for a while and I've found that when I went to top up, there is no network now available on either of them.

Anyone know if there's a way of getting them back on?

[Cleoriff · Accepted solution]

Hi @allassio

You may find the payg sims have become inactive if you haven't topped up for a while.

You could ring customer services and see if they can be activated. If not you may need new sims

https://www.o2.co.uk/contactus

Edited to add ...to keep your sim active

Account needs to be topped up at least every 999 days

At least once every 6 months customer needs to make a chargeable call or send a chargeable message

[Bambino]

@allassio It depends how long it's been since you last used your sims. You have to make a chargeable call or text once every six months and top up once every 999 days. If it's only been a short while outside six months, they might restore your numbers. If longer, the numbers may have been reallocated.

[EmilieT]

Good morning @allassio, and welcome to the forum  Did you find the information above useful? Please let us know how you get on with this, and if you have any further questions!