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Stanley317
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on ‎22-01-2022 17:00

on ‎22-01-2022 17:00

My current plan is £10 for 7GB, I see the website has £10 for 10GB. If I do the top up, how many GB I will get?

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MI5
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on ‎22-01-2022 17:07

on ‎22-01-2022 17:07

@Stanley317 

You'll get 7gb.

If you want the 10gb deal you need to get a new sim and migrate your number.

Sim here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

Guide to migrate number here Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎22-01-2022 17:07

on ‎22-01-2022 17:07

@Stanley317 

You'll get 7gb.

If you want the 10gb deal you need to get a new sim and migrate your number.

Sim here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

Guide to migrate number here Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Stanley317
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on ‎22-01-2022 17:46

on ‎22-01-2022 17:46

I am using PAYG with £10/7GB. What I should do after I order the SIM for £10/10GB? I browse the link, it doesn’t mention about PAYG to PAYG swapping.

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MI5
Level 94: Supreme
In response to Stanley317
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on ‎22-01-2022 18:31

on ‎22-01-2022 18:31

@Stanley317 

Just call to migrate your number Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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