Phone unlock code request

[Admn]

Why would o2 be ignoring my requests for an unlock code for one of our phones?

There's four o2 PAYG phones in our house and over a week ago I requested unlock codes for them, and within 12 hours I recieved 3 unlock codes, but no sign of the fourth. Waited and waited nearly week, and decided to check with CS who could not find any record of the request? But offered to resubmitt the request and still no unlock code 4 days later.

Does anyone else find this all very strange?

[MI5]

It should be on the guide I posted?

[Admn]

The link you posted is different to the one I used, it just asked for the IMEI number.

I'm nearly sure its the 'My 2 Online' link in the PAYG section on this page which is not working tonight.

 https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...

[MI5]

You could just fill in the manual form. It's all the same thing.

[jonsie]

https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...

[Admn]

I'll give it a try and let you know how it goes ..... fingers crossed.

[jonsie]

Send the form tonight and still give them a call in the morning. Two chances of success then hopefully. Other than that @EmilieT may be able to help but you need to try customer service first.

[Admn]

Hope they don't take this long.............. 😞

Form submitted

Your request has been submitted to our customer service team. We'll get back to you by email in the next 28 days to let you know what you need to do next.

[jonsie]

Just a standard reply that hasn't changed in the last 15 years....

[EmilieT]

Hey @Admn, I just wanted to check how you were getting on with these unlocking requests?

Thanks for the mention @jonsie, and the guidance as well @MI5