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Level 1: Joiner
Posts: 8
Registered: ‎01-06-2019
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Phone unlock code request

 

Why would o2 be ignoring my requests for an unlock code for one of our phones?

 

There's four o2 PAYG phones in our house and over a week ago I requested unlock codes for them, and within 12 hours I recieved 3 unlock codes, but no sign of the fourth. Waited and waited nearly week, and decided to check with CS who could not find any record of the request? But offered to resubmitt the request and still no unlock code 4 days later.

 

Does anyone else find this all very strange?

Posts: 87,127
Topics: 529
Solutions: 11,012
Registered: ‎04-04-2012

Re: Phone unlock code request

@Admn why would they ignore you?

Maybe an error in submission though?

Follow the process here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 8
Registered: ‎01-06-2019

Re: Phone unlock code request

 

I used the same online request for all the phones, which just asked for the IMEI, and the codes were auto emailed to me. When the 4th code didn't appear I tried logging another request for it and got a message saying it had already been requested, so that confirmed it had been done correctly.

 

The during the online chat with CS, the rep could not find any record of the request can could not explain what had happened, which I found quite hard to believe, but I guess there's some people better at there job than others.

 

So what would you advise me to do next as I still need unlock code and obviously CS aren't going to get it sorted.

   

Level 1: Joiner
Posts: 8
Registered: ‎01-06-2019

Re: Phone unlock code request

Please forgive my poor spelling and grammer, it's been a long day Smiley Sad
Posts: 87,127
Topics: 529
Solutions: 11,012
Registered: ‎04-04-2012

Re: Phone unlock code request

I'd call around 8.00am tomorrow and speak to an adviser rather than using chat.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 68,922
Topics: 545
Solutions: 3,388
Registered: ‎04-01-2009

Re: Phone unlock code request

Did you get the phone directly from O2?

If bought through a retailer such as CPW it may be already unlocked.

Level 1: Joiner
Posts: 8
Registered: ‎01-06-2019

Re: Phone unlock code request

 

Thanks, I try calling them.

 

All our phones were bought directly from o2, ordered online and collected in o2 shop.

Is it possible the phone is already unlocked and that's why there's no code ...... that would be funny Smiley Happy

Posts: 87,127
Topics: 529
Solutions: 11,012
Registered: ‎04-04-2012

Re: Phone unlock code request

Stranger things have happened but usually you would get an email back saying O2 can't unlock it Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 68,922
Topics: 545
Solutions: 3,388
Registered: ‎04-01-2009

Re: Phone unlock code request

If you got it direct then it will be locked unless you bought it within the last 6 months. Call them as @MI5 suggests.

Level 1: Joiner
Posts: 8
Registered: ‎01-06-2019

Re: Phone unlock code request

 

Thanks everyone.

 

The phone is about 18 months old, and didn't get any emails relating to it.

 

Been trying to find the o2 link I used to request the unlock codes, but can't find it now.

Has it been removed?