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Posts: 87,110
Topics: 529
Solutions: 11,012
Registered: ‎04-04-2012

Re: Phone unlock code request

It should be on the guide I posted?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 8
Registered: ‎01-06-2019

Re: Phone unlock code request

The link you posted is different to the one I used, it just asked for the IMEI number.

 

I'm nearly sure its the 'My 2 Online' link in the PAYG section on this page which is not working tonight.

 

 https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...

Posts: 87,110
Topics: 529
Solutions: 11,012
Registered: ‎04-04-2012

Re: Phone unlock code request

You could just fill in the manual form. It's all the same thing.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 68,918
Topics: 545
Solutions: 3,388
Registered: ‎04-01-2009
Level 1: Joiner
Posts: 8
Registered: ‎01-06-2019

Re: Phone unlock code request

 

I'll give it a try and let you know how it goes ..... fingers crossed.

Posts: 68,918
Topics: 545
Solutions: 3,388
Registered: ‎04-01-2009

Re: Phone unlock code request

Send the form tonight and still give them a call in the morning. Two chances of success then hopefully. Other than that @EmilieT may be able to help but you need to try customer service first.

Level 1: Joiner
Posts: 8
Registered: ‎01-06-2019

Re: Phone unlock code request

Hope they don't take this long.............. Smiley Sad

 

Form submitted

Your request has been submitted to our customer service team. We'll get back to you by email in the next 28 days to let you know what you need to do next.

Posts: 68,918
Topics: 545
Solutions: 3,388
Registered: ‎04-01-2009

Re: Phone unlock code request

Just a standard reply that hasn't changed in the last 15 years....

Community Manager
Posts: 4,833
Registered: ‎18-04-2018

Re: Phone unlock code request

Hey @Admn, I just wanted to check how you were getting on with these unlocking requests?

 

Thanks for the mention @jonsie, and the guidance as well @MI5 Smiley Happy

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