Phone credit

[Tilly]

I'm strongly thinking of changing provider to virgin as there packages are better and massively cheaper, my problem is I'm payg, too up every month and have over £50 credit on my phone can I get this money back.

[MI5]

@Tilly 

No, sorry.

It's a case of use it or lose it if you change providers.

[Tilly]

That's bad when it's my money but at the end of the day virgin would save me more money in the long run so thank you.

[MI5]

@Tilly 

Just stop topping up and use your credit before you switch.

You'll need your PAC to keep your number when you do so.

Guide: How to get your PAC [June 2021 Update] 

[jonsie]

One way round it is to take out a 30 day contract

Your credit will be transferred to your contract

Cancel after a week under the change of mind policy

O2 will then refund the credit into the same account used to register for the contract

[Bambino]

@Tilly Very good advice from @jonsie.

Apart from getting a better deal, make sure you will be getting as good or better coverage than you're getting now. It isn't worth a single penny you might be saving if you don't get a good signal in the places you frequent most.