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Phone credit

Tilly
Level 1: Joiner
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I'm strongly thinking of changing provider to virgin as there packages are better and massively cheaper, my problem is I'm payg, too up every month and have over £50 credit on my phone can I get this money back.
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MI5
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@Tilly 

No, sorry.

It's a case of use it or lose it if you change providers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Tilly
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That's bad when it's my money but at the end of the day virgin would save me more money in the long run so thank you.
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MI5
Level 94: Supreme
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@Tilly 

Just stop topping up and use your credit before you switch.

You'll need your PAC to keep your number when you do so.

Guide: How to get your PAC 2019 Update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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One way round it is to take out a 30 day contract

Your credit will be transferred to your contract

Cancel after a week under the change of mind policy

O2 will then refund the credit into the same account used to register for the contract

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Bambino
Level 71: Golden Child
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@Tilly Very good advice from @jonsie.

Apart from getting a better deal, make sure you will be getting as good or better coverage than you're getting now. It isn't worth a single penny you might be saving if you don't get a good signal in the places you frequent most.

I DO NOT WORK FOR O2



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