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Level 1: Joiner
Posts: 1
Registered: ‎10-06-2020

Unable to top up online

I am registered on O2 but am unable to top up my pay as you go online. I go through the process but it is unable to take the payment. Doesn't work with an alternative card either. Both cards are fine and work regularly on other websites. I have seen references to storing card details in a card wallet but can't find that anywhere on the website. anyone got any ideas?

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Unable to top up online

@LindyLou20 

The first top up needs to be done with a voucher.

Once this is done, you can register a card in your MyO2.

Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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