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Phone credit

Rach13
Level 1: Joiner
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Can I put what phone credit I have into my bank 

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MI5
Level 94: Supreme
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@Rach13 

You can request a credit refund in your MyO2 but only if you leave O2.

  •  We will not be able to reverse or refund any payment made using the Pay As You Go top-up service which has been incorrectly attributed as a result of your error. Once you have completed a top-up, you'll be notified by SMS to the O2 Pay As You Go phone credited.
  • 3.5. If you wish to stop using the Service at any time after the 14 day Trial Period, there will generally be no refund of unused call time, except for certain limited circumstances e.g. if you switch providers using a PAC or STAC code (see clause 8 below).

https://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read#:~:t....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146101 Posts
  • 636 Topics
  • 28151 Solutions
Registered:

@Rach13 

You can request a credit refund in your MyO2 but only if you leave O2.

  •  We will not be able to reverse or refund any payment made using the Pay As You Go top-up service which has been incorrectly attributed as a result of your error. Once you have completed a top-up, you'll be notified by SMS to the O2 Pay As You Go phone credited.
  • 3.5. If you wish to stop using the Service at any time after the 14 day Trial Period, there will generally be no refund of unused call time, except for certain limited circumstances e.g. if you switch providers using a PAC or STAC code (see clause 8 below).

https://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read#:~:t....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
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Oxonian
Level 31: Resolver
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@Rach13 

If you are on PAYG, you can text INFO to 85075 to get details of your potential refund should you leave O2 ; the response will also contain lots of additional information. 

Message 3 of 3
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