Pay as You Go Rolling Monthly - moved to a new provider - rolling monthly bill is still billed

[Jo-B]

Hi

I moved from Pay Monthly to Pay as You go and received a new number for the migration period of two days (NUMBER 1)

During this migration period I have started a rolling monthly contract. I was told that my original number then migrated. A few days later, I moved to a different provider and used a PAC Code. I was assured that NUMBER 1 is expired/disconnected, along with my original number. I double checked this with customer services last week who confirmed that both numbers are disconnected.

I have just received a billing email from O2 regarding the rolling monthly contract.

Please can you look into this?

[pgn · Accepted solution]

This is not O2, @Jo-B - you need to talk to O2, either via Social Media, link below this post has the details, or call O2’s customer service team for PAYG as below

Customer Service Number

From your O2 mobile	4445
From a landline	0344 8090222
From abroad	+44 7860 980 202

Or use the specific   Payment management  number - 0800 902 0217 )