PAYG

[John155]

Hi, just got my PAYG SIM is it possible to go to a monthly plan with this or is it always highest cost for all?

[MI5]

@John155 

Pay monthly starts at £10 too https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P18M

[O2Karl]

Hi  @John155 

If you want a Pay & Monthly you will need to sign up to a 1,12 or 18 Month Plan; you can also keep the number of the Pay & Go. 

If you want to do this, I would recommend calling into one of our stores, and they will help you move the number over to Pay Monthly.

A credit check will need to take place so you will need your direct debit details and bank card.

You can do this over the phone by using calling 4445 from your Pay & Go Sim which is a free call or calling 0344 809 0202 from a landline which is a standard rate call.

[John155]

that doesn't help me from my account I select the 'plans' button and just get an error, my understanding Is I could get an unlimited text and calls for £10 per month but as usual its a scam will just dump the sim and loose the 10 paid waste of time

[John155]

I thought thats what I was getting but had to have the sim before I could get an account, that now done I bought a 10 top up which is usless at 35p per call will just forget it loose the tenner and find a better supplier

[John155]

I thought this is what I was doing when I ordered the sim I'll just find another supplier

[MI5]

@John155 

You just need to login to your MyO2 and change your tariff to the £10 big bundle http://www.o2.co.uk/myo2

[John155]

It wont let me it keeps saying try later

[MI5]

@John155 

Try calling customer service on 4445 or any of the numbers here Guide: Coronavirus Community Help and Support 

[John155]

I'm disabled and its not easy to use the phone, I prefer to be able to sort things via text or email its clear that it was a mistake to get involved with O2 I'll just chuck the card and write off the money