PAYG moving to eSIM

[Bamboccio]

Hello,

I am on PAYG and I have a new phone which is eSIM only. What is the easiest way  to survival?

thank you!!!

[jonsie]

24 hours if you are lucky

Otherwise 48 hours to a week!

[Bamboccio]

The number has been moved. I try to move to eSIM myself and if not I go to à shop. Thanks again. 

[Bamboccio]

So I now tried to

move the number as described in the O2 website for iOS devices but I get the prompt of the number of the new SIM not the original number that was transferred to the new SIM. I suspect that I may need to go to the shop but I wonder if there is an easy fix. 

thanks!

[Bamboccio]

À network reset solved the problem. I will move to eSIM tonight. 

[Bamboccio]

And that failed miserably from SIM card phone to eSIM phone.  It seems like I will need to go to a shop?

[Enlli]

Probably your best bet @Bamboccio 

[Bamboccio]

Thank you all. I went to the shop and initially when they tried with their own system it failed but then they chatted to the support and all went well. They were very helpful. 

[Enlli]

Glad the shop was able to get it sorted.

Good Luck for the future 

[FrankS]

Hello all, It SHOULD now be possible to get an eSIM for a PAYG number as per this web page

https://www.o2.co.uk/help/phones-and-devices/sims-and-numbers/esim

Look in the eSIM FAQs about 75% of the way down the page and this appears:

I am disabled so going to an O2 store is a bit of a trial - I tried ringing customer services to try to get an eSIM.  After going through security 3 times or so, I eventually spoke to an agent who said that they would send a replacement eSIM to me in the post which I would see in 2 to 3 days.  It arrived today and guess what - a replacement plastic standard SIM card.  Once again - shambolic.

I realise O2 are probably getting their customer service overseas for 20% of the price (if that) of a UK centre but it really does push me to closing my O2 accounts and moving elsewhere.  I have a Spusu SIM as well and up to now, they have been brilliant.  Ring CS and always within 60 seconds I speak to a UK based person who simply "does the necessary".  With them I got the QR code for a swap to eSIM after about 3 minutes in total, emailed to my registered email address.  Come on O2 - get it together!!

Frank

[jonsie]

Fairly typical poor customer service these days

An esim should be delivered via My O2

eSIM - How to activate