Ontopup

CFS · ‎03-11-2022

I paid for a top up with ontopup on 31 October. It is now 3 November and no credit has been added. Has anyone else had problems with this company??

jonsie · ‎04-11-2022

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎04-11-2022

@CFS

Have you checked your MyO2 for your allowances.

On bundles, credit is exchanged for allowances so your balance is always zero unless you top up extra.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎04-11-2022

@CFS

I have never heard of them, but I would recommend speaking to Ontopup, https://ontopup.com/help

As its a 3rd party not a lot o2 can do at this stage

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

O2

Ontopup

Pay and go

payg sim

Will O2 replace a lost Pay as You Go SIM?

Where has my credit gone?

bad signals