O2 refused to unlock my iphone7

[VaPr]

My phone was bought in Lithuania in ordinary electronic shop.

Phone was simfree ( unlocked ) and I changed few local network no problems. Last months I tryed to handover this phone to other person and make reseting to make sure no any personal data left behind. After that my phone become a brick.

Likely now I am in UK and have bought O2 sim (pay as you go) so phone been activated. iPhone showing “ no service” I have toped up and bought a bundle for 20£. Still no response!!!! Place sim to other simunlocked phone - no problems!!!

I have a chat online whith O2. Bring them all information they need: sim sn/ IMEI/ my name and phone number but didnt help, the answer was YOUR PHONE LOCKED LOCK IS INSIDE AND WE CANT HELP YOU!!!!

Does any body know what I can do to solve this problem? Shop saying this out of warranty and fact is it was unlocked and I used no problems.

Apple saying O2 only can ask for unlock.

O2 saying go to shop and deal with them!

[Cleoriff]

@VaPr

As your phone was bought when abroad, probably your best bet is to try a market stall and ask them if they can unlock it for you?

[MI5]

Is it actually locked to O2 then?
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[VaPr]

Yes its true. O2 sim card accepting only

[MI5]

Sounds more like it’s barred tbh.

[VaPr]

Well. Its showing no service constantly. I cant make any call or send a massage. Get sim to ther phone and its ok

[MI5]

If it really is locked to o2 just follow the help in the link I posted above.

[MI5]

Does data work (not WiFi, mobile data)?

[Anonymous]

I’m inclined to believe the sim is for some reason barred if you claim the phone is unlocked. You may need O2 remove any bar that is placed 

[VaPr]

SIM is ok. I have tryed it in ther phone - no problem