O2 refused to unlock my iphone7

[VaPr]

My phone was bought in Lithuania in ordinary electronic shop.

Phone was simfree ( unlocked ) and I changed few local network no problems. Last months I tryed to handover this phone to other person and make reseting to make sure no any personal data left behind. After that my phone become a brick.

Likely now I am in UK and have bought O2 sim (pay as you go) so phone been activated. iPhone showing “ no service” I have toped up and bought a bundle for 20£. Still no response!!!! Place sim to other simunlocked phone - no problems!!!

I have a chat online whith O2. Bring them all information they need: sim sn/ IMEI/ my name and phone number but didnt help, the answer was YOUR PHONE LOCKED LOCK IS INSIDE AND WE CANT HELP YOU!!!!

Does any body know what I can do to solve this problem? Shop saying this out of warranty and fact is it was unlocked and I used no problems.

Apple saying O2 only can ask for unlock.

O2 saying go to shop and deal with them!

[MI5]

WHat about mobile data?

[VaPr]

Yes. After i put this sim in other phone everything is ok

[VaPr]

Mobile data works with this sim on other phone perfecrly

[MI5]

I mean does it work in the locked iPhone?

[MI5]

Anyway, regardless, I guarantee mobile data will work and your phone is barred to uk networks.
I guess your phone was stolen in the uk and shipped abroad to be sold. Uk barred  phones will work abroad but this is changing with the latest EU regulations.
If it was locked, the phone would say “sim not supported” but you sim is accepted which means it’s not locked, but in fact barred.
It’s useless in the uk except as an iPod or paperweight.

[VaPr]

Well, if phone is stollen somebody should complain abt. Who can make complain if I am the only owner. Thats is my question how to improve phone is mine only and nobody else used it before?

[MI5]

Complain to where you bought it from. It was likely stolen in uk and the place you bought it is handling stolen property which will now belong to a uk insurance company, not you, unfortunately.
It would never have been discovered if you hadn’t tried to use it in uk.

[VaPr]

This phone was packed it was brand knew Does it mean it was stollen from shop/warehouse etc?

[MI5]

Yes, or from a delivery lorry etc.

[viridis]

"Last months I tryed to handover this phone to other person and make reseting to make sure no any personal data left behind. After that my phone become a brick."

You reset it, or they reset it?
Did the phone leave your sight?