O2 refused to unlock my iphone7

[VaPr]

I reseted it

[jonsie Level 92: Chief]

The phone is a brick. Send it back overseas and it may well work on foreign networks. However, it's IMEI blocked and no one can get tje IMEI lock removed except either the original owner or the insurance company.

[VaPr]

Yes. Thats I tried to found. To whom I have to adress my problem. O2 refused, they don’t giving any information abt what I have to do.
If this phone is barred they coud adress me to insurance company but the only answer I got from them: your phone locked and lock is inside we can’t do anything!!!

[VaPr]

Thats I try to find out what is right authority to deal with? 18 months this phone was travelling allover Europe with no problem and once it barred? Magic circle

[MI5 Level 94: Supreme]

As already explained, the phone cannot be unbarred. It is useless in the UK. O2 cannot help you and neither can any insurance company.
Your complaint should be with the person or store you bought the stolen phone from.
It is also illegal to be in possession of a barred phone in the UK so you are also committing an offence too.

[VaPr]

I have asked already O2 officially confirm that phone was barred the reason it still
After I will receive this confirmation I could deal with the seller or in case no satisfaction from him - police
But so far no answer from O2

[Cleoriff Level 87: Glorious]

@VaPr

You have already been told O2 can't help you. Why would they help you unlock a foreign phone which wasn't purchased from them?

This phone is barred from usage in the UK. The fact it worked abroad is irrelevant now.

We are going round in circles.

You need to contact the person or shop who sold you the phone.Your complaint is with them not O2.

[VaPr]

And what I will tell the seller?
I have been told on internet chat it’s barred becuorse it been stollen?
If you do advanced advise me a prove of this fact, I can’t complain with no “ previous owner” complain or official confirmation from those who barred the phone: O2/Apple/ insurance company!

[VaPr]

It’s barred on Apple server. If so someone put complain this phone is stolen please block the IMEI. Who’s this person/or authority?

[Cleoriff Level 87: Glorious]

We can't advise you what to say to the seller. Thats up to you.

However as a suggestion....

Tell them it's barred from usage in the UK and you bought it on the understanding it would work anywhere in the world using any network. It doesn't. No matter what UK sim you put in, it fails to work. Therefore it's barred.

I doubt you will get a refund on the phone as the seller lives abroad and probably doesn't care.

IF it was stolen and sold on to you... then that's fraud.

You could, as I suggested in my first post, try a market stall and see if they can help with unlocking..

Though I doubt it....

I'm sorry you have been the victim of apparent fraud but there is nothing else we can advise on this forum.