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Jasper · ‎27-07-2018

I brought my number to o2 now when I try to manage my account, security text is sent too my old number so I do not receive it told them several times but noting happens. So I can not get in to my account to manage my details

MI5 · ‎27-07-2018

Call customer services and get them to reset your account.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎27-07-2018

Hi

When you say your old number, do you mean the number that came with the SIM?

Did you register with My O2 prior to the transfer?

What happens if you try a reset using your e-mail?

MI5 · ‎27-07-2018

Call customer services and get them to reset your account.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jasper · ‎28-07-2018

Had a o2 number and brought my number to o2 from 3 network to keep, but keep getting text sent to old o2 number ( security text ) that dos'nt work reported and they are working on it. Then I can manage my deails.

MI5 · ‎28-07-2018

If done as advertised you’ll need to wait for o2 to fix it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jasper · ‎28-07-2018

I will wait

MI5 · ‎28-07-2018

Keep chasing customer service if it's taking too long.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎02-08-2018

Hi @Jasper, please let us know how you're getting on with this Did you make any progress since you last posted?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

Jasper · ‎04-08-2018

Manage my details " security text " is still being sent to wrong number that dos'nt work. Every thing works but that. Thanks for answering. Have a nice day. Jasper

Cleoriff · ‎04-08-2018

Did you ask O2 to reset your account @Jasper

Veritas Numquam Perit

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