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Number to o2

Jasper
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I brought my number to o2 now when I try to manage my account, security text is sent too my old number so I do not receive it told them several times but noting happens. So I can not get in to my account to manage my details

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MI5
Level 94: Supreme
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Call customer services and get them to reset your account.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 3 of 19
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Anonymous
Not applicable

Hi

 

When you say your old number, do you mean the number that came with the SIM?

 

Did you register with My O2 prior to the transfer?

 

What happens if you try a reset using your e-mail?

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MI5
Level 94: Supreme
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Call customer services and get them to reset your account.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 19
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Jasper
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Had a o2 number and brought my number to o2 from 3 network to keep, but keep getting text sent to old o2 number ( security text ) that dos'nt work reported and they are working on it. Then I can manage my deails.

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MI5
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If done as advertised you’ll need to wait for o2 to fix it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 19
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Jasper
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I will wait

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MI5
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Keep chasing customer service if it's taking too long.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 19
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EmilieT
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Hi @Jasper, please let us know how you're getting on with this slight_smile Did you make any progress since you last posted?

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Message 8 of 19
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Jasper
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Manage my details " security text " is still being sent to wrong number that dos'nt work. Every thing works but that.  Thanks for answering. Have a nice day. Jasper

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Cleoriff
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Did you ask O2 to reset your account @Jasper

*The Game Is On*

Girl in a jacket
Message 10 of 19
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